The iaCONSULTING team is 100% committed to your needs from the initial call, to strategic planning and claims review throughout the year, to renewal negotiations. You have constant access to our knowledgeable professionals who will guide you through each step of the process.
Customer Care Center: Staffed with full-time experts who will answer employees’ questions about plan design features, claims, plan eligibility, provider networks, and pharmacy issues.
Open Enrollment Management: Our team will coordinate and conduct open enrollment via online systems, personal meetings, webinars, or personalized informational packets depending on the needs of your employees and what is most effective and convenient.
Proactive Claims Management: We review your employee benefit plans routinely, not once a year at renewal. Our clients receive claims reviews on a monthly, quarterly or semi-annual basis, depending on their needs. At this time, we also review compliance issues, comparative market analysis, and service needs.
HR Insider: An employer resource tool, our online library contains state-specific benefit information, federal legislation information, employee training tools, compliance handbooks, and more. Maintained by Fisher & Phillips, LLC., a national leading labor law firm, you never have to wonder if you have the latest data.
Dedicated Account Managers: Your employees have a consistent point of contact for navigating the healthcare industry and assist with benefit explanation, claim resolution, billing questions, locating providers, procedure & prescription authorizations.
Benefit Communication Materials:Whether your employees respond better to online/electronic communication, print materials, face-to-face, or a combination of all these, we strive to ensure your employees understand the value of their benefits package.